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Privacy Policy

Effective Date: November 3, 2026

SWAT Roofing & Contracting (“SWAT Roofing,” “we,” “us,” or “our”) takes the security and privacy of your personal information seriously.

We are committed to protecting the information you share with us and maintaining transparency about how that information is collected, used, and safeguarded.

We do not sell, rent, or trade your personally identifiable information to third parties for marketing purposes.

This Privacy Policy applies to https://swatroofing.com/ (“Website”) and explains what information we collect, how we use it, when it may be shared, and what choices you have regarding your personal information.

This Privacy Policy should be read together with our Terms & Conditions, which govern Website usage, customer communications, and SMS messaging services.

By using our Website, you acknowledge the practices described in this Privacy Policy.

If you have questions about this Privacy Policy, please visit our Contact Us page.

What Information We Collect

SWAT Roofing collects information necessary to respond to inquiries, schedule appointments, provide roofing services, and maintain customer relationships.

This information may include:

  • Full name

  • Email address

  • Phone number

  • Residential or business address

  • Roofing and property-related service details

  • Appointment and consultation information

  • Information submitted through our Website, contact forms, or other communications

We may also automatically collect technical information, including IP addresses, browser types, device information, cookies, and Website usage data to improve functionality and user experience.

Call Recording, Rilla Compliance, and In-Person Appointment Recording

SWAT Roofing may record or monitor telephone calls, customer communications, and in-person appointments, including through Rilla or similar recording and analysis technology, where permitted by applicable law.

These recordings may be used for:

  • Quality assurance and employee training

  • Customer service improvement

  • Accuracy of estimates and service recommendations

  • Appointment and project documentation

  • Communication verification and dispute resolution

  • Operational improvement and compliance purposes

Where required by law, SWAT Roofing will provide appropriate recording notices and obtain necessary consent before recording telephone calls or in-person conversations.

Recordings may be processed and securely stored using authorized third-party service providers that support our business operations.

Access to recordings is limited to authorized personnel and service providers with a legitimate business need. Recordings are not sold or shared with third parties for their independent marketing or promotional purposes.

TCPA Compliance and Customer Communications

SWAT Roofing strives to comply with the Telephone Consumer Protection Act (TCPA) and other applicable federal and state communication laws.

We may contact customers regarding their inquiries, appointments, estimates, roofing projects, and requested services using communication methods permitted by applicable law.

Where required, we obtain consent before sending automated or marketing-related telephone calls or text messages.

Providing a phone number or submitting a general Website inquiry does not automatically constitute consent to receive marketing SMS messages.

By affirmatively opting in to receive SMS communications, you agree to receive messages consistent with the scope of your consent.

  • Message Frequency: Message frequency may vary.

  • Message and Data Rates: Message and data rates may apply.

  • Opt-Out: Reply STOP to any SMS message to unsubscribe.

  • Assistance: Reply HELP or visit https://swatroofing.com/contact-us/.

  • Consent: Consent to receive marketing calls or texts is not a condition of purchase.

For the complete messaging program rules, please review our SMS Terms & Conditions.

SMS Privacy and Information Sharing

SWAT Roofing is committed to protecting customer mobile information and messaging consent.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone numbers, SMS opt-in information, and text messaging consent will not be shared with third parties or affiliates for their independent marketing or promotional purposes.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent, except for disclosures to authorized service providers necessary to facilitate our messaging services or as required by law.

Authorized messaging providers may process information solely to support communications on behalf of SWAT Roofing.

Customers may unsubscribe from SMS communications at any time by replying STOP to any text message.

For complete SMS messaging rules, including message frequency, applicable rates, and customer support instructions, please review our Terms & Conditions.

How We Use Your Information

SWAT Roofing uses collected information to:

  • Respond to customer questions and service requests

  • Provide roofing inspections, estimates, repairs, replacements, and related services

  • Schedule and confirm appointments

  • Coordinate projects and communicate service updates

  • Process payments and maintain business records

  • Assist with insurance-related documentation when requested

  • Improve customer service, employee training, and operational efficiency

  • Maintain and improve Website performance

  • Comply with applicable laws and regulations

We use personal information for legitimate business purposes and as otherwise permitted by applicable law.

Information Sharing and Third-Party Services

SWAT Roofing does not sell or rent your personal information.

We may share necessary information with authorized service providers that assist with business operations, including scheduling, customer relationship management, payment processing, communication services, Website analytics, and project management.

These providers are permitted to process information only to support the services they provide to SWAT Roofing, subject to applicable agreements and legal requirements.

Mobile phone numbers and SMS opt-in consent information are excluded from any sharing with third parties or affiliates for their independent marketing or promotional purposes.

We may also disclose information when required by law, in response to lawful requests, or when necessary to protect our rights, property, or safety.

Cookies and Website Tracking

Our Website may use cookies and similar technologies to improve functionality, analyze Website traffic, and enhance your browsing experience.

Cookies may collect information such as browser type, device information, pages visited, and general Website activity.

You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect Website functionality.

Data Security and Retention

SWAT Roofing takes reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, or misuse.

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and comply with applicable legal obligations.

Although we take reasonable precautions to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

Your Privacy Choices

You may contact SWAT Roofing to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable laws and legitimate recordkeeping requirements.

You may also opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting our team directly.

For privacy-related inquiries or requests, please visit our Contact Us page.

To stop receiving SMS communications, reply STOP to any text message from SWAT Roofing.

Third-Party Websites

Our Website may contain links to third-party websites or services.

SWAT Roofing is not responsible for the privacy practices or content of these external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our Website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

Updates to This Privacy Policy

SWAT Roofing reserves the right to update this Privacy Policy as our business operations, services, technologies, or legal obligations evolve.

Any changes will be posted on this page with an updated revision date.

We encourage visitors to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or our communications, please contact:

SWAT Roofing & Contracting

Website: https://swatroofing.com/

Contact Form: https://swatroofing.com/contact-us/

Phone: (817) 501-8660

Mailing Address:

834 Blue Mound Rd W, Ste 400

Haslet, TX 76052

For SMS assistance, reply HELP. To unsubscribe from SMS communications, reply STOP.

Please also review our Terms & Conditions for additional information about Website usage and SMS messaging.

Last Updated: November 3, 2026